Postage & Returns

Postage

Standard RM UK postage - within 3-5 working days - From £4.50 + VAT  (via Royal Mail)* *does not inc. Northern Ireland (charges apply) please ring for more info on  NI charges

  • Next day UK delivery - starting from £3.99 upto 1kg/ £4.99 upto 5kg + VAT (via APC or UPS next day) *ordered before 2.30pm  *does not inc. Northern Ireland (charges apply)
  • Next Day UK Delivery 10kg + £5.99 (Up to 20kg)
  • FREE UK postage over £75 Ex- VAT *   does not include NI Please ring for NI

*subject to terms and conditions, weight and size of parcel 

Higher postage costs apply to EIRE and EU countries:

  • EIRE Delivery from £15.00 + VAT
  • Standard EU Delivery from £15.00 + VAT

Please choose the correct postage method during checkout to ensure your order is processed quickly.

The Right to Cancel your Order

The purchaser has the right to cancel their order in accordance with the government guidelines of October 2000. These allow the purchaser the right to cancel any order 7 (Seven) days after the first day after delivery has taken place. Refunds should be communicated by phone to Oto-tech to process this. A full refund will be given within 30 days of cancellation.

Returns

If you make a purchase online or over the phone but change  your mind once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to cancel your contract

When returning items, your original shipping and handling charges are not refundable. The goods must be complete, undamaged and unsoiled and if possible have the original packaging and labels intact.

You are responsible for return postage costs and also have a responsibility to ensure that the goods returned are properly packaged. We cannot take responsibility for returned items that are damaged or lost.

 

Restocking Fee

 

The buyer changes their mind* about a purchase and returns an item in the original condition within the return window. Yes. Up to 10% of item's price.
The buyer returns an item in the original condition more than 15 days past the return window. The 15 days allow for return transportation from the buyer to the seller. Yes. Up to 20% of item's price.